At Bookmada.comwe take your privacy seriously. This privacy policy explains in detail how we collect, use, store, share and protect your personal data when you use our site. We fully comply with the General Data Protection Regulation (GDPR ) and other international standards.
1. Data controller
The data controller is the legal entity that determines why and how your personal data is processed.
At Bookmada.com, we are responsible for your data. This means that :
- We define the purposes for which your data is collected (for example, to manage your bookings or improve our services).
- We guarantee that your data will be treated securely and in accordance with current legislation.
If you have any questions or concerns about your personal data, you can contact us at :
2. Personal data collected
Personal data is any information that can be used to identify you directly (name, address) or indirectly (IP address). At Bookmada.com, we collect the following types of data:
2.1. Data collected directly
This data is provided by you when you :
- Create an account on our website.
- Book a service (for example, a hotel room or a car).
- Register your company as a service provider.
Examples of data collected:
- Identity: Last name, first name, e-mail address, telephone number.
- Professional data (for service providers): Business name, address, descriptions, photos, etc.
- Payments: Although we do not store your bank details, they may be processed by secure third-party providers (such as Stripe or PayPal).
2.2. Automatically collected data
When you browse our site, we collect technical data via tools such as cookies or server logs:
- IP address: For security reasons and to personalize your experience based on your location.
- Browser type and device: To optimize our site according to your technical preferences.
- Visited pages and interactions: To analyze user behavior and improve our services.
2.3 Cookies
Cookies are small text files stored on your device. They are used to :
- Enhance your user experience: For example, by memorizing your language preferences or booking choices.
- Monitor site performance and detect any technical problems.
You can configure your cookie preferences at any time via our cookie manager or your browser settings. See our Cookie Policy for more information.
3. Purpose of processing
Any processing of your personal data must have a clear and legitimate purpose. At Bookmada.com, your data is used for :
- To ensure the smooth operation of our services: for example, to process your reservations or manage your interactions with our service providers.
- Optimizing the user experience: By analyzing your preferences, we tailor our services and content to meet your specific needs.
- Secure payment management: By working with PCI DSS-compliant service providers.
- Contact us: To confirm your reservations, send updates or answer your questions.
- Propose tailored offers (if you have given your consent): For example, by sending you personalized promotions or suggestions.
- Ensuring security: Detecting fraud, preventing abuse and ensuring proper use of our site.
4. Legal basis for processing
Under the GDPR, we must have a legal basis for each processing of your data. These bases include:
- Fulfilment of a contract: Your data is required to process your bookings or provide you with our services.
- Consent: For example, for the sending of newsletters or the use of non-essential cookies.
- Legal obligations: We must retain certain information for tax or accounting purposes.
- Legitimate interest: To improve our services or guarantee the security of our platform.
5. Your rights as a user
The GDPR guarantees you fundamental rights regarding your data:
- Right of access: You have the right to know what data we hold about you and why.
- Right of rectification: If your data is incorrect or incomplete, you can request that it be amended.
- Right to erasure (or the right to be forgotten): You may request that your data be deleted, unless we need to retain it for legal reasons.
- Right of restriction: You may temporarily restrict the use of your data in certain cases (for example, in the event of a dispute).
- Right to portability: You have the right to receive your data in a structured format and to transfer it to another service provider.
- Right to object: You may refuse the use of your data for marketing purposes or for reasons related to your personal situation.
- Right to withdraw consent: You may withdraw your consent at any time for processing based on it.
To exercise these rights, please contact us at privacy@bookmada.com. We will reply within 30 days.
6. Data sharing
We share your data only when strictly necessary:
- With our local partners: For example, hotels or rental agencies to manage your reservations.
- With third-party service providers: hosting companies, payment processors or marketing tools, always under RGPD-compliant contracts.
- With competent authorities: If we are legally required to do so (for example, in the event of an investigation).
We never sell your personal data to third parties.
7. Data retention
We keep your data only for as long as necessary:
- Account data: Until you delete your account or after a period of inactivity (3 years).
- Financial data: In accordance with tax requirements (generally 7 years).
Once the retention period has expired, your data will be deleted or made anonymous.
8. Data security
We apply strict measures to protect your information:
- SSL/TLS encryption: All communications between your browser and our site are secure.
- Compliant hosting: Our servers comply with international security standards.
- Access control: Only authorized persons may access your data, and only for legitimate purposes.
9. International data transfers
As part of our services, your data may be transferred outside the European Union. These transfers are secured by :
- Standard contractual clauses validated by the European Commission.
- Equivalent mechanisms guaranteeing an adequate level of protection.
10. Policy changes
This policy may be updated to reflect legal or technical developments. We will notify you of any significant changes by e-mail or via our website.
11. Contact us
If you have any questions or requests, please contact us:
- Email: contact@bookmada.com
- Competent authority: You can also contact your local data protection authority, such as the CNIL in France.
